Sales & Customer Support

Count on Our Wax Expertise

IGI shares its unique perspective on our industry with our customers. As one of the world’s leading petroleum wax refiners, our team sees the world of wax from end to end. This vision is part of every customer relationship we have.

Technical Support

If you need assistance with an IGI product, we can direct you to the appropriate person and place.

If Your Product was Acquired through an IGI Distributor:
You MUST place your inquiry for technical assistance through them. Your distributor will coordinate any necessary communication with IGI.

In ALL CASES:
when you need assistance with an IGI product, you will need to have the lot number of your product handy. The lot number will appear on your C of A and also your packaging material (if applicable), and start with letter.

Please fill out our feedback form if you have a specific technical question that was not answered within our website.

FAQs

What is the minimum order quantity?
4 pallets per order (about 8000 lbs) and 45000 lbs/yr
What is the status of my order?
Please contact us at 1-800-561-3509 to get the most up to date status of your order. IGI currently does not have online order tracking.
IGI has a specific section on the site dedicated for SDS sheets.
How do I obtain a Quality Certificate or Technical Information Sheet (TIS) for IGI products?
For quality certificates (C of A) you must contact your IGI customer service rep, who can supply a copy to you electronically.For technical data sheets, you can use the contact form on this website, or contact your IGI rep.

Contact Customer Support

Canada

The International Group, Inc
50 Salome Dr.
Toronto, ON M1S 2A8
1-800-561-3509
416-293-4151

United States

The International Group, Inc
1007 E Spring Street
Titusville, PA 16354

If you have a product question, sales inquiry, or require technical support for a product
please call 1-800-561-3509

(North America).

If you order product through a distributor, please contact them first.